Last updated: November 8, 2026
These Terms and Conditions apply to every booking made directly on sociosbnb.com. By completing a booking, you confirm that you have read and accept them. Bookings made through Airbnb are governed by Airbnb’s own terms and policies.
1. Who we are
SociosBNB LLC, based in Utica, New York, manages the accommodations listed on this website on behalf of their owners. Contact: (315) 810-9909 (phone and WhatsApp) · booking@sociosbnb.com.
2. How a booking works
- You choose your dates and number of guests. The calendar shows only available dates.
- Before you pay, the checkout page shows the full price breakdown and the total you will pay.
- 100% of the total is paid at the time of booking.
- Card payment: your booking is confirmed automatically as soon as the payment is approved.
- Zelle / bank transfer: your dates are held for 24 hours. If payment is not received within 24 hours, the booking is cancelled automatically and the dates are released.
- You receive your confirmation and receipt by email. The receipt lists every charge separately, including the Payment Processing Fee.
3. What you pay
| Item | How it is calculated | Refundable? |
|---|---|---|
| Nightly rate | Accommodation price × number of nights | According to the cancellation terms |
| Cleaning fee | One fixed amount per stay; it varies by accommodation and is shown at checkout | Yes, if the stay does not take place |
| Payment Processing Fee | 4.5% of the nightly rate | No – non-refundable |
| NY State & local sales tax | 8.75% of the nightly rate, cleaning fee and Payment Processing Fee | Refunded on the refunded amount only |
| Oneida County hotel occupancy tax | 5% of the nightly rate, cleaning fee and Payment Processing Fee | Refunded on the refunded amount only |
Example – 2 nights at $152, cleaning $85: nightly rate $304.00 + cleaning $85.00 + Payment Processing Fee $13.68 + taxes $55.36 = total $458.04.
The total shown at checkout is the total you pay. Your own bank or card issuer may charge its own fees (for example, foreign transaction fees); those are outside our control.
4. Payment Processing Fee and Stripe
All card payments on sociosbnb.com are processed by Stripe, Inc., an independent third-party payment platform. SociosBNB never sees or stores your full card number. Stripe charges a transaction fee on every payment (currently 2.9% + $0.30 per US card payment, plus 1.5% for international cards and 1% when currency conversion is required).
The Payment Processing Fee is paid by the guest to cover these transaction costs. It applies to every direct booking, whatever the payment method, and is shown as a separate line at checkout and on your receipt.
5. The Payment Processing Fee is non-refundable
Important: the Payment Processing Fee is a transaction charge that goes to the payment platform. Stripe does not return its transaction fee to anyone when a payment is refunded. Therefore:
- The Payment Processing Fee, and the tax charged on it, is non-refundable in every case, including cancellations, changes, early departures and disputes.
- It is deducted automatically from any refund.
- That amount is not returned to any of the parties involved: not to the guest, not to SociosBNB LLC and not to the property owner.
Example: for the $458.04 booking above, the non-refundable part is the $13.68 Payment Processing Fee plus $1.88 of tax on it ($15.56). A full refund would be $458.04 − $15.56 = $442.48.
The only exception: if SociosBNB cancels your booking (for example, because the accommodation becomes unavailable or a double booking occurs), you receive a full refund of everything you paid, including the Payment Processing Fee.
Refunds are returned to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank.
6. Cancellations
The cancellation terms for your stay are those shown on the accommodation page and in your booking confirmation; see also our Booking & Cancellation Policy. Any refund due under those terms is issued minus the non-refundable Payment Processing Fee, as described in section 5. To cancel or change your dates, contact us as early as possible.
7. Disputes and chargebacks
If there is a problem with a charge, please contact us first so we can resolve it quickly. If you open a dispute or chargeback with your card issuer, Stripe charges a $15 dispute fee, plus another $15 if the dispute is answered. If a dispute is filed for a stay that was provided as booked, SociosBNB LLC may seek to recover the disputed amount and these fees.
8. Your stay
- The maximum number of guests is shown on each accommodation page. Only registered guests may stay.
- Guests must follow the house rules provided for each home, including rules on smoking, pets, parties and quiet hours.
- Check-in and check-out times are stated in your booking confirmation.
- Guests are responsible for damage beyond normal wear and tear. SociosBNB will document any damage with photos and may charge the guest the cost of repair or replacement.
9. Availability and calendar
Our calendars are synchronized with Airbnb to prevent double bookings. In the rare case of a double booking, we will offer you a comparable alternative or a full refund as described in section 5.
10. Taxes and registration
SociosBNB LLC collects and remits New York State and local sales tax and the Oneida County hotel occupancy tax on direct bookings. Each accommodation operates under its Oneida County short-term rental registration.
11. Privacy
We use your information only to manage your booking and communicate with you. Card data is handled by Stripe under its own privacy and security policies.
12. Limitation of liability
To the extent permitted by law, SociosBNB LLC is not liable for indirect or consequential damages arising from use of this website or from a stay, and our total liability is limited to the amount you paid for the booking.
13. Governing law
These Terms are governed by the laws of the State of New York.
14. Changes
We may update these Terms. The version in effect on the date you book applies to your booking.
15. Contact
SociosBNB LLC · Utica, NY · (315) 810-9909 · booking@sociosbnb.com
